"The login process has failed. Please refer to the library for assistance"
When I try to login to the library I get an error message that says this... What do I do??
Answer
Note: If you are trying to access e-resources, ebooks, anything online remotely and getting this message, you are actually in the wrong place to get what you need. What you need, instead, is assistance with the campus VPN; the VPN is a program you download onto your computer that, when properly configured and turned on, allows you to access our online material.
If you already have the VPN on your computer, you only need to turn that on and then access your e-resources; you do not need to separately log into the library to do online research like you just tried to do.
If you don't have the campus' VPN program on your computer, follow the instructions here to get that done.
If you are trying to access your library account (to place a hold on a book, or to find out what books you have checked out, or to renew what you have already checked out), or to be able to use the Curbside Pickup service, and you are getting this message, it is likely because your account needs to be activated. Please send an email to library_circulation@ucr.edu and ask that your library account be activated.